We are recruiting a Spanish-speaking Customer Service Specialist to join a finance-focused support team based in Lisbon. This is a full-time, on-site role for an experienced customer service professional with a solid background in financial services, ready to work in a structured 24/7 environment.About the Role You will be the primary point of contact for Spanish-speaking customers requiring support across financial products and services. This role demands professionalism, accuracy and the ability to handle complex queries with confidence and empathy.Your day-to-day will include:Handling inbound customer contacts via phone, email or chat in Spanish and EnglishProviding accurate support related to financial products, accounts and servicesAccurately documenting interactions and following internal compliance proceduresEscalating complex or sensitive cases to the appropriate internal teamsConsistently meeting quality and productivity benchmarks in a regulated environmentWhat We Are Looking ForNative or proficient Spanish speaker — mandatory; Latin American Spanish profiles will also be consideredEnglish at B2 level or above — mandatoryMinimum 1 year of proven experience in customer service — mandatoryPrevious experience in financial services is strongly preferredStrong communication skills with a professional and empathetic approachAttention to detail and ability to follow strict procedures and compliance standardsComfortable working within a 24/7 rotative shift environmentWhat Is on OfferAttractive base salary with Christmas and holiday allowances paid in monthly instalmentsMeal allowance paid via debit card, accepted at restaurants, cafeterias and supermarketsHealth insurance from day 1Apartment benefit available for candidates housed in company accommodation (benefit-in-kind, tax-free until 31 December 2026)On-site position based in Lisbon Tejo, PortugalStart date: 23 April 2026Contract:Initial Employment Agreement of foreseeable 12-month durationEmployment beyond 2 years transitions to a permanent contractSchedule:Full-time position24/7 rotative shifts2 rotative days off per week#J-18808-Ljbffr