Job Title: Service Delivery Expert
Role Summary:
Experis is seeking a bilingual Service Delivery Expert to facilitate seamless communication between customers and employees. This role requires a high level of proficiency in French and English to ensure efficient service delivery.
Key Responsibilities:
* Coordinate with employees to ensure timely acceptance and execution of services.
* Assist customers during onboarding, gathering accurate information.
* Resolve and troubleshoot service execution issues such as accessibility challenges.
* Manage and process customer feedback, damages, and quality issues.
* Handle employee absences according to established guidelines.
* Ensure customer payment information is current and accurate.
* Respond to employee questions regarding contracts and payroll issues.
* Provide feedback on employee performance, escalating issues when necessary.
* Initiate contract changes for employees as needed.
* Participate in the planning and execution of events for employees and customers.
* Regularly call employees and customers to ensure service quality and collect feedback.
Requirements:
The ideal candidate will possess:
* Ambitious, committed, and focused on self-improvement.
* Exceptional interpersonal and communication skills.
* Excellent telephone etiquette and customer relationship management.
* Fluency in French and English (C1).