Start Your Journey in Tech Support – Help Users Worldwide
Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference. If you're a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to support users of cutting-edge digital products—no calls, just impactful support through chat and email
Role Overview:
As a Customer Support, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and fast-paced environment.
Key Responsibilities:
* Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
* Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary
* Maintain strong performance in line with quality expectations and SLA goals
* Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
* Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
* Support a culture of continuous improvement by contributing ideas and embracing team-driven success
Requirements:
* Proficiency in Dutch (C2 level)
* Proficiency in English (B2 level)
* EU citizenship or a Portuguese residency card
* At least one year of experience in Customer Support or a related role.
* Strong analytical, leadership, and communication abilities
* Desire to learn and advance in the field
Why join us:
* Competitive Salary: Your expertise and dedication are rewarded
* Language Bonus: Additional rewards for your language proficiency
* Meal Allowance: Daily support during your work hours
* Health & Life Insurance: Comprehensive benefits for your well-being
* Collaborative Team: Be part of a communicative and supportive work environment
* Relocation Assistance: Smooth transition support for your move
* Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career