Job Title: Outsourcing Manager
About the Role:
The successful candidate will be responsible for managing and overseeing the risks of outsourcing and other third-party arrangements. This includes documentation related to operation resilience and exit plans.
You will collaborate with compliance, risk, and service delivery teams to help manage supplier and intra-group relationships in New Zealand.
Your key responsibilities will include:
* owning and implementing the third-party risk management policy and operating model for our supply chain
* managing third-party risk management activities, including onboarding, due diligence, risk assessment, and vendor monitoring
* planning IT changes and overseeing performance of material fourth-party suppliers for outsourced IT services
* monitoring IT service quality, including escalations and improvement plans through SLAs and KPIs
* ensuring approvals are processed through internal governance for outsourcing changes and vendor lifecycle deliveries
* providing clear guidance for staff on third-party risk management procedures, risk assessments, and their ongoing accountability
* ensuring compliance with EBA guidelines on outsourcing arrangements (DORA)
* preparing reports for senior management on outsourcing risks, compliance, and performance
Requirements:
To be successful in this role, you will need:
* a Bachelor's degree or equivalent in a relevant field, such as IT, finance, business administration, or economics
* 3+ years of experience in a role involving vendor management, outsourcing, or third-party risk management
* knowledge of outsourcing and business resilience regulations and how they apply to retail financial services
* experience developing service management, monitoring processes, and conducting risk assessments for outsourcing arrangements
* fluency in English
Nice to Have:
We would also like to consider candidates with:
* a risk management qualification
* executive and board-level interaction experience
* excellent network across industry stakeholder groups
* relevant financial services experience
* experience with New Zealand financial standards and policies
* experience working in global organizations
What We Offer:
We offer a dynamic and multicultural work environment, where you can grow and develop every day. We encourage applications from people with diverse backgrounds and experiences.
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