Job Title: IT Provider and Performance Specialist
We are seeking a highly skilled professional to manage relationships with external IT service providers.
* Managing provider performance on contractually agreed deliverables is essential for ensuring adequate provision of IT services.
* Taking ownership of integrated performance analysis of a specific IT provider will provide a holistic view of their capabilities.
* Contributing to the assessment of IT providers for specific services will be a key responsibility.
The ideal candidate will have relevant educational qualifications, demonstrated experience in this area (greater than 5 years), effective written and oral communication skills, and fluency in English on a business level. Additionally, they should possess strong teamwork and cooperation skills, flexibility, and organizational abilities, as well as autonomy and problem-solving skills.
Suitable candidates will have experience with agile methods, data-analytics, and proficiency with Microsoft office and Power BI. This role offers the opportunity to work in an international environment, contribute to market standard KPIs/SLAs, support claim management, execute provider governance according to framework, foster provider performance improvements, and support change processes.