Overview
Descrição do cargo Capgemini Engineering is seeking a Service Delivery Manager in Lisbon to ensure customer satisfaction, monitor project delivery, coordinate teams, manage incidents, and implement best practices like ITIL and Agile.
Responsibilities
Monitor and govern the delivery of services and projects to ensure alignment with client expectations and SLAs.
Coordinate cross-functional teams and manage incidents and service requests.
Implement ITIL-based processes and Agile practices to improve service delivery.
Engage with customers to drive satisfaction and address concerns.
Qualifications
Experience in service delivery management or similar roles.
Knowledge of ITIL and Agile methodologies.
Strong coordination, communication, and problem-solving skills.
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