Remote E-commerce Advisor
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Cross Border Talents is seeking a Danish-speaking professional to join their client, a renowned tech brand in Portugal. As a remote e-commerce advisor, you will play a crucial role in supporting the online store users.
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Key Responsibilities:
* Respond to customer inquiries regarding orders, deliveries, returns, and payments.
* Handle sensitive data securely and follow internal escalation procedures.
* Communicate effectively through email, phone, and chat.
* Collaborate with carriers and internal departments.
Requirements:
* Proficiency in C2-level Danish and fluent English (C1) written and spoken levels.
* Excellent attention to detail and communication skills.
* Ability to manage tasks independently and meet deadlines.
* Willingness to work on rotating shifts.
* Currently residing in Portugal or willing to relocate from this role.
* EU member state passport or a valid residence card for Portugal.
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About the Role:
This exciting opportunity allows you to join a world-renowned technology company, known for its commitment to user experience, innovation, and premium customer service. As an e-commerce support specialist, you will be part of a team that supports online store users, ensuring a smooth and satisfying experience.
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