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Be Part of Jolera.Jolera is a trailblazing Global Systems Integrator (GSI) committed to pushing the boundaries of innovation and technology.
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Join our team today.At Jolera, diversity isn't just a buzzword—it's the foundation of our success.
Our inclusive culture welcomes ideas from every background, ensuring everyone's voice is heard and valued.Open PositionsRemote OnlyGlobal Intelligence Response Center - 4 Open rolesIT AnalystWho We Are: Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients.Platform Delivery - 7 Open rolesBackup and Storage AdministratorService Delivery - 17 Open rolesBilingual (EN/FR) IT- Systems Support Professional (Remote)Professional Services - 12 Open rolesBusiness Analyst / Delivery Manager – Energy ManagementOperations - 1 Open roleCustomer Success SpecialistCybersecurity - 7 Open rolesElastic EngineerFacilities & Structured Cabling - 1 Open roleFacilities and Lead Structured Cabling TechnicianPMO - 3 Open rolesManager, Project Management OfficeService Integration - 6 Open rolesWe are seeking an experienced and versatile Senior Automation Engineer with expertise in designing and implementing advanced automation solutions.Who You AreThe Senior Systems Support Professional is key to delivering best in class resolutions for our customers and their employees/members.
The incumbent will demonstrate confident and appropriate communication skills both verbal and electronically.
They have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service.
The Senior Systems Support Professional role will have a primary focus on troubleshooting, configuring and managing network devices that are already in production.Qualifications:Post-Secondary degree or diploma.5+ years of working in a support services environment working with technology/systems department directly supporting customers.Demonstrated strong working knowledge of networking technologies and business applications.Demonstrated working knowledge of modern firewall technologies.Work within a team environment on assigned tickets as it relates to networking issues.This role will require strong communication skills as it does involve client communications.Provide escalation support to the operations team in support of daily operations.Barracuda Firewalls and Barracuda Control Center.Client to site and Site to Site tunnel.Cisco/Meraki Switch and Access Points.Office365 and Active Directory.NPS and LDAP.What You'll DoEnsure all assigned requests are responded to and dealt with as per Jolera and customer standards.Provides support of deployed network devices