Join Patrique Mercier Recruitment JP in the beautiful country of Greece as a Portuguese-speaking Customer Service Representative specializing in the automotive sector This exciting role includes a paid relocation package, providing you the chance to work in a vibrant environment while supporting customers in their automotive needs. As part of a dedicated team, you will interact with Portuguese-speaking clients, resolving their inquiries and ensuring they receive high-quality service that reflects our commitment to excellence. If you have a passion for customer support and an interest in the automotive industry, this opportunity is perfect for you
Responsibilities
* Provide outstanding customer support to Portuguese-speaking clients through phone, email, and chat.
* Respond to customer inquiries, provide product information, and resolve any issues efficiently.
* Develop a thorough understanding of our automotive products and services to better assist customers.
* Document all interactions and update customer records accurately in the CRM system.
* Collaborate with team members to improve service processes and enhance customer satisfaction.
* Engage in ongoing training sessions to stay informed about product updates and best practices.
* Provide insights and feedback on customer trends and suggestions for process improvements.
Requirements
* Fluent in Portuguese, both written and spoken; proficiency in English is essential.
* Excellent communication and customer service skills with a friendly demeanor.
* Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
* Strong analytical and problem-solving skills with attention to detail.
* Previous customer service experience, particularly in the automotive sector, is advantageous.
* Familiarity with CRM systems and customer engagement platforms.
* A positive attitude, adaptability, and enthusiasm for embracing new cultural experiences.
Benefits
* Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
* Professional growth & development opportunities.
* Competitive performance bonuses.
* Competitive (Greek) monthly salary + 2 extra salaries per year.
* Health care benefits and numerous other discounts.
* Fully paid training by certified instructors.
* State of the art premises, providing a great working environment with relaxing break areas.
* Special events as well as community & social responsibility initiatives.
* Referral Program: Bring your friends and receive great bonuses
* Free Greek language courses.
* Work for a Great Place to Work-Certified Company.