Nortempo is currently looking for a P2P Support Specialist (M/F) for a client in the area of Porto.RESPONSIBILITIES & MAIN TASKS- Support the implementation of the Help & Support Centre strategy for P2P. - Prepare and keep process documentation and knowledge base up to date. - Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system). - Manage effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs. - Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary. - Contribute to the optimization, standardization & efficiency of processes and systems. - Manage training administration. - Be curious and creative by supporting on the identification of new areas for improvement or additional services needed.JOB REQUIREMENTS- Bachelor's degree in Accounting, Finance, Business Administration, or a related field (mandatory) - 1 to 3 years of experience in a similar position and/or experience in P2P processes (mandatory) - Fluency in English - Good knowledge of MS Office tools - Knowledge of service desk systems. - Experience with ServiceNow is a plus - Good knowledge of Finance processes, with focus on Accounts Payable - Strong Continuous Improvement mindset - Experience in process implementation and/or improvement - Effective communication skills and analytical capabilities - Ability to handle confidential and sensitive information with tact and discretion - Strong customer focus - Proactive and Organized - Ability to work with many interlocutors/teams - Ability to work under pressure and to define priorities accordinglyOFFER- Attractive salary - International and friendly working environment - Flexible schedule - Hybrid regime (2 day at home per week) - Contract for 12 months (possibility to extend)NORTEMPO EMPRESA DE TRABALHO TEMPORÁRIO, S.A. (no Alvará 66 de 31/10/1991)