Job Role Overview
As a key member of our organization, you will play a vital role in ensuring seamless customer interactions across digital channels. This involves executing communication campaigns, driving engagement and adoption of internal tools and services, as well as maintaining effective data management systems.
* Promote IT initiatives, tools, and services to internal stakeholders through clear, engaging, and user-focused communication;
* Guarantee users have positive experiences with IT systems, tools, and support by providing timely assistance and feedback;
* Coordinate cross-functional initiatives and ensure timely delivery of programs, prioritizing stakeholder needs and expectations;
* Manage customer requests efficiently, guaranteeing proper follow-up and resolution;
* Maintain accurate records for stakeholder reporting, monitoring campaign performance and identifying areas for improvement;
* Collaborate effectively with internal and external stakeholders, ensuring seamless communication and coordination;
* Stakeholders coordination internally and externally;
* Monitor campaigns performance and maintain accurate records for stakeholder reporting.
Key Skills and Qualifications
We are seeking candidates with strong digital marketing, management, or sales support experience. Proficiency with Microsoft tools such as Planner, MS Teams, and SharePoint is also essential. Additionally, we require:
* Strong communication skills in English; proficiency in Portuguese and other European languages is advantageous;
* Ability to work collaboratively across functions, manage multiple priorities, and adapt to changing requirements;
* Data-driven mindset with attention to detail and a focus on process improvement;
* Familiarity with internal tools and processes;
* Experience with lead scoring, segmentation, and campaign analytics.
Employee Benefits
Our organization offers a comprehensive benefits package, including a hybrid and flexible working model, budget for home office support, opportunity to do volunteer work, health insurance, access to on-site medical center, and the chance to join sports groups. You'll also have access to online learning platforms and discounts with our partners. A shuttle bus to commute to facilities and financial support to studies are additional perks.
Why Work with Us?
Our organization values diversity and is committed to creating an inclusive workplace culture. We're proud of our reputation as one of the best employers in Portugal and internationally. Our team members enjoy a dynamic, collaborative environment where innovation and creativity thrive. Join us and become part of a global community that drives business transformation and growth.