**Job Opportunity:**
We are seeking a dedicated and experienced professional to join our Welcome Team. As a key member of our team, you will be responsible for ensuring the smooth reception of guests, providing exceptional customer service, and maintaining a warm and welcoming atmosphere.
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**Key Responsibilities:
* Receive and greet guests in a polite and friendly manner, making them feel welcome and special.
* Direct guests to their rooms, providing clear instructions and assistance as needed.
* Transport luggage to and from rooms and/or designated bell areas, ensuring timely and efficient service.
* Provide information about the hotel's facilities and services, including dining options, room amenities, and local attractions.
* Communicate parking procedures to guests/visitors, ensuring they have all the necessary information to park safely and conveniently.
* Support the front desk team whenever necessary, working collaboratively to ensure seamless guest service.
**Requirements:
* Previous experience in customer-facing roles, with a proven track record of delivering exceptional service.
* Ability to work effectively in a team environment, communicating clearly and respectfully with colleagues and guests.
* Strong communication and interpersonal skills, with excellent verbal and written English language abilities.
* A strong sense of customer orientation, with a passion for delivering personalized service and exceeding guest expectations.
* Good appearance, with a professional demeanor and attitude.
* Driving license, with a valid driver's license (if applicable).
**Education and Qualifications:
* Academic degree or professional training in Hospitality or a related field.
* Previous experience as a Welcome Team member, preferably in a similar role.
**Language Skills:
Fluency in English and Portuguese is mandatory. Excellent communication skills in both languages are required to provide seamless service to our international guests.
Are you ready to join our dynamic team and deliver exceptional guest experiences?
Apply now to take the first step towards an exciting new career opportunity!