French Advisor for a Global Provider of Risk Management products and services - Portugal Porto, Portugal, PTJob Description:Come and work with us. Do you want to offer solutions to help our global clients protect and support their major purchases? Are youFrench native or fluent with strongEnglishcommunication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you!Ourclienthelps people thrive in a connected world. Offering support, protection and services that put people first.As a customer service specialist in this project, your daily responsibilities will include:Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to CustomersAnswer inbound calls and emails within guidelines/goals established by the client and contact center managementComplete daily tasks as allocated in an efficient and timely mannerMaintain accuracy and security of customer information on the databaseProvide friendly and efficient service to the worldwide communityBe a first point of contact to handle and resolve customer complaintsIdentify and escape issues appropriatelyCompose thoughtful and accurate messages or customize prepared responses to customer emailsResearch information and troubleshoot problems using available resourcesMonitor and control numerous concurrent tasks in tandemProactively and independently work to meet targets and goalsTo succeed in the role, you will need to have:Native or proficient level of French (C2)(mandatory)Advanced level of English (at least C1) both verbal and written (mandatory)Computer literateA motivated and enthusiastic personalitySelf-organized, planning and prioritization skillsPatience, empathy, and a unique ability to manage stressAbility to work under pressure and adapt quickly to adverse situationsTechnical aptitude and the ability to pick up new technology quicklyAble to follow guidelines and instructionsAbility to keep calm and clear-headed in critical situationsAbility to demonstrate confidence when imparting information or dealing with troubled callersMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to PortugalBenefits.Relocation packageCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.Apply today!Watch this video to get a sneak peak of the job in action #J-18808-Ljbffr