OverviewAbout the job(French & English) Helpdesk Technician Full-time position in IT / Helpdesk. Our client is a French company, a leader in the customized assistance industry. The role focuses on IT & CRM solutions, delivering excellent and professional service. ResponsibilitiesManage the communication with all external suppliers Ensure compliance in terms of SLAs Implement and inform partners of the new versions of the contact center solutions Handle and escalate incidents through the ticketing system and inform internally about potential impact Work closely with the CRM Product team and the business teams to define and implement new contact center solutions (e.g., voice, SMS, chat and WhatsApp) Provide improvement ideas to grow the operations performances Help design, build and implement the omnichannel project Support transitions and assist the omnichannel transformation Stay up to date on specific topics and participate in benchmarks (workforce management, asynchronous chat, WhatsApp push) RequirementsExcellent communication skills inEnglish(French is preferable) At least 3 years of experience working in acontact center environment Able to multi-task, be proactive and have good time management Strong knowledge of contact center specifics (IVR management, channel automation, call distribution, etc.) Technical mind and problem-solving skills BenefitsAttractive salary Permanent contract Health insurance Meal allowance Transport subsidy Great office space in Oeiras (with good public transport access) The ProcessSubmit your application and don't forget to send an updated CV Get a call by our Recruitment Specialist Start your interview process Get selected Start your journey!#J-18808-Ljbffr