Take Your Customer Service Career to the Next Level
We're on the lookout for a committed and adaptable Customer Support Specialist to join our fast-paced and dynamic team. If you thrive under pressure, communicate effectively, and enjoy making a meaningful impact on customer satisfaction, this role could be the perfect next step for you.
Role Overview:
As a Customer Support Specialist, you'll serve as the frontline connection with our customers—delivering prompt, personalized support across a range of communication platforms. Your sharp problem-solving skills and attention to detail will be essential in ensuring each customer interaction is smooth, helpful, and positive.
Key Responsibilities:
* Respond quickly and professionally to customer inquiries via phone, email, chat, and social media
* Support users with account setup, login troubleshooting, identity verification, and transaction-related issues
* Identify technical problems and offer clear, effective resolutions
* Handle each customer interaction with empathy, patience, and a focus on solutions
* Communicate clearly and respectfully to foster strong customer relationships
* Follow internal procedures and quality standards to ensure a consistent support experience
* Share insights and suggestions to help refine support practices and improve customer satisfaction
Requirements:
* Fluent in French (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year of experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Join Us:
* Attractive Salary: Competitive compensation that values your skills
* Performance Bonus: Recognizing your achievements
* Meal Allowance: Covering your daily meals
* Transportation Support: Assisting with commuting costs
* Health & Life Insurance: Comprehensive protection for your well-being
* Relocation Package: Assistance to make your move smooth and stress-free
* Hybrid Work: Balance the best of in-office collaboration and remote flexibility
Ready to take the next step? Apply today and be part of a team that values innovation and excellence