Mercier Consultancy is seeking a Spanish Speaking Customer Service Agent to join our Automotive team in Lisbon In this dynamic role, you will be responsible for providing outstanding customer support to our Spanish-speaking clients in the automotive sector. Your role includes addressing inquiries, resolving issues, and ensuring that customers receive top-notch service. If you are passionate about the automotive industry and love helping customers, we encourage you to apply and become part of our vibrant team in Lisbon
Responsibilities
- Answer customer inquiries in Spanish via phone, email, and chat regarding automotive products and services.
- Provide accurate information about vehicle specifications, maintenance, and service options.
- Assist customers with their bookings and resolve any issues they may encounter.
- Document customer interactions and maintain clear and accurate records.
- Work collaboratively with other departments to provide seamless customer experiences.
- Stay updated on automotive trends, products, and industry standards to provide knowledgeable support.
- Gather customer feedback to help improve the quality of our services.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Prior experience in customer service, especially within the automotive industry, is highly desirable.
- Excellent communication skills and a strong customer-oriented approach.
- Ability to efficiently handle inquiries and resolve challenges.
- Familiarity with automotive products and services is a significant advantage.
- Proficient in using customer service software and technology.
- Strong team player with the ability to work independently and manage multiple priorities.
Benefits
1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. And Much More...