Are you ready to live and work in one of Europe's most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world Whether you're solving problems or answering questions, you'll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines
Do you enjoy helping people solve tech problems? Join a friendly team where you will support customers with their questions about products, software, and connectivity issues. You'll be the go-to person for anything from how a product works to fixing small technical problems.
Your Tasks
* Talk to customers via phone, email, chat, social media, or messages
* Answer general questions and provide tech support
* Support with e-commerce, software, and device connection issues
* Forward complex cases to the next level of tech support
* Work with technicians to solve help tickets
* Manage your own list of support requests
* Keep clear records of all interactions and updates
* Give feedback on support tools and help documents
* Follow the brand's style and tone in all communication
What We're Looking For
* Proficiency in German and good level of English, both written and spoken
* High school diploma (required)
* Strong communication skills
* Good problem-solving abilities
* Comfortable with digital tools and systems
* Able to work in a fast-changing environment
* Open to learning and feedback
* Flexible availability (evenings/weekends/holidays)
Nice to Have
* Interest in technology
* Experience in customer support
* Some technical know-how or curiosity
* Team spirit
What We Offer
* New and modern office.
* Full training to help you succeed.
* Relocation support (if applicable).
* We promote inter-company mobility to work at any of our sites around the world.
* Private health insurance, free after six months
* Competitive wages (14 monthly payments per year) + bonus
Location
Lisbon, Portugal