Workster is partnering with a global leader in digital experiences to hire a German-speaking E-commerce Service & Delivery Advisor for one of the most innovative companies in the short-form video and e-commerce industry. If you’re customer-focused, tech-savvy, and excited about supporting a fast-growing platform, we’d love to hear from you.Location: Lisbon, PortugalLanguages: German (C2) + English (B2+)Work model: On-site What You’ll Be Doing:Assisting customers, sellers, and content creators via phone, email, and chat.Investigating issues, identifying root causes, and delivering clear, effective solutions.Documenting cases accurately using internal tools.Escalating complex or high-risk cases as needed.Coordinating with internal departments to ensure issue resolution and proper follow-up.Tracking recurring issues and suggesting improvements to optimize user experience.Building trusted relationships with sellers to boost engagement.Supporting additional business needs and special projects when required.What We’re Looking For:Native-level or fluent German (C2) and strong English (B2 or above).Experience in customer support or call center environments is a plus.Excellent communication and problem-solving skills.Familiarity with CRM/helpdesk tools and ability to learn new platforms.Organized, proactive, and a strong team player.Willingness to work flexible shifts, including weekends.What We Offer:Full-time permanent contract (30-day probation).Paid training from day one.Modern, vibrant office in central Lisbon.Career development and fast-track promotion opportunities.Health and dental insurance (from month 6).Relocation package for international hires:Flight reimbursementAirport pickupTemporary accommodationFull onboarding supportSigning bonusFlexible working options A chance to grow with one of the world’s most exciting digital platformsReady to apply?Send your CV to paula.skalecka@workster.jobsHave questions? Don’t hesitate to reach out – we’re happy to help!