German Customer Support in Porto (Chats & Emails ONLY)Job Openings German Customer Support in Porto (Chats & Emails ONLY) About the job German Customer Support in Porto (Chats & Emails ONLY)Join a dynamic, team-oriented environment where your digital know-how and problem-solving skills make a real impact. If you're a strong writer who likes helping people and feels comfortable with today's online tools, this position could be ideal for you. You'll assist customers only through chat and email —no phonesupport required. Role Overview: As an E-Commerce Customer Support Specialist, you'll help deliver seamless and positive online shopping experiences. Using clear, friendly written communication, you'll guide customers, handle issues, and support a reliable, easy-to-use platform. This role suits people who enjoy structured workflows, value customer satisfaction, and want to grow in a tech-driven setting. Key Responsibilities: Support customers through chat and email with accurate, professional, and empathetic responses Follow SOPs to solve issues efficiently or escalate when needed Meet performance targets, including quality standards and SLAs Keep up with product changes, platform updates, and best practices through regular training Stay customer-focused, offering straightforward, effective solutions Share feedback and insights to improve processes and enhance the customer experience Requirements: Proficiency in German (C1 level) Proficiency in English (B2 level) EU citizenship or a Portuguese residency card At least one year of experience in Customer Support or a related role Strong analytical, leadership, and communication abilities Desire to learn and advance in the field Competitive Salary : Your expertise and dedication are rewarded Meal Allowance : Daily support during your work hours Collaborative Team : Be part of a communicative and supportive work environment Relocation Assistance : Smooth transition support for your move Onsite Work Environment:Be part of a supportive and communicative team Ready to Take Your Career to the Next Level?Apply now and be a key player in delivering outstanding customer experiences while advancing your career!#J-18808-Ljbffr