Launch Your Career in Customer Service – Deliver Exceptional User Experiences
We're seeking a skilled French-speaking professional to join our dynamic team as a key player in delivering outstanding customer experiences.
Key Responsibilities:
* Handle customer inquiries via email and chat, providing prompt, courteous, and clear responses that meet or exceed service standards.
* Utilize established support workflows to resolve issues efficiently and escalate when necessary.
* Consistently meet quality metrics and SLA targets while staying current on product updates and best practices through ongoing training and feedback.
* Approach every case with a customer-first, solution-oriented attitude and share ideas to optimize support processes for continuous improvement.
Requirements:
* Fluency in French (C2 level)
* Proficiency in English (B2 level)
* EU citizenship or a Portuguese residency card
* At least one year of experience in Customer Support or a related field
* Strong analytical, leadership, and communication skills
* Desire to learn and advance in the field