Hunters Next-Gen SIEM empowers small security teams to efficiently detect and respond to threats, leveraging automation to reduce repetitive tasks.
By deploying in days, it eliminates unnecessary work with seamless integrations and detection rules.
The platform surfaces high-priority alerts based on risk and confidence scoring, clusters similar alerts, and reduces alert triage by 80%.
Customers can build an open data lake at a predictable cost or leverage their own infrastructure.
We're looking for a Technical Support Engineer to join our global team remotely from Portugal. This is a complex technical support role, requiring direct access to R&D and Product teams.
This is not an IT helpdesk position; we need candidates with proven experience in B2B SaaS application support or similar customer-facing technical environments.
* Troubleshoot advanced technical issues
* Handle post-sale and pre-sale support cases
* Work with R&D and Product to resolve platform-level challenges
* Act as a trusted technical advisor and escalation point
* Write internal documentation and share best practices
* Provide clear communication with clients
We're looking for someone with 5+ years of technical support experience, proficiency in Web Application and Data pipeline troubleshooting, and expertise in AWS S3 bucket management and event notifications.