We are a leading staffing and recruitment agency connecting employers with top talent across various industries. Our mission is to make healthcare smarter and easier by providing exceptional support to medical professionals using an online health platform.
Braga and Aveiro offer the ideal setting to grow your career in a dynamic international environment. As a customer service representative, you will be the face of our company, providing world-class support to our clients.
Key responsibilities include:
* Supporting customers via phone – answering incoming calls and proactively guiding them through our platform.
* Training users – teaching customers how to use our platform effectively over the phone.
* Handling emails – quickly responding to requests and resolving issues.
* Answering questions – helping clients understand our product and get the most out of it.
* Collaborating with other teams – working with sales, marketing, and product teams to ensure seamless user experience.
Requirements
* Proficiency in French language skills
* English level B2
* Friendly and professional communication style
* Confidence in using digital tools and software
* Team spirit and a helpful attitude
* Eagerness to learn and assist others
* Focus on customer satisfaction and problem-solving
What We Offer
* New and modern office space
* Comprehensive training program to help you succeed
* Private health insurance after six months
* Competitive compensation package
* Opportunity to work on a project with real impact