We're looking for a
Senior
UX Designer
to transform the
ServiceNow HRSD Knowledge Base
into a world-class self-service experience for client's managers and employees across the globe.
This role combines
content excellence
with
technical design
. You'll design intuitive information architecture, enabling easy navigation and efficient search.
Beyond content, you'll also define the
knowledge base architecture
to support
automation, AI, and chatbot enablement
, ensuring scalability and seamless integration across HR systems.
Key responsibilities:
Apply UX best practices to structure content for intuitive self-service journeys.
Design and maintain a scalable knowledge architecture optimised for AI and automation.
Collaborate with HR subject-matter experts, ServiceNow developers, and the AI enablement team.
Establish governance, templates, and guidelines for future content creation and maintenance.
Key stakeholder management and be the lead voice in our UX journey- your recommendations will go a long way among senior leaders
Ideal background:
Strong experience with ServiceNow HRSD or similar HR platforms.
Strong UX designing, writing, information architecture, and content strategy skills.
Familiarity with knowledge management, AI-driven search, or chatbot integration.