We are looking for an Application Support Engineer to handle Tier 2/3 support for the ESG platform, support observability POCs (Grafana stack on Open Shift), and collaborate with the ITSM monitoring team. What you would do: Provide Tier 2/3 support for the ESG application, including troubleshooting and deployments across environments (CER, QLY, PRD); Automate tasks and deployments using Git Lab, Ansible, and participate in weekly release reviews; Support the observability POC (Grafana Mimir, Loki, Alloy) on Open Shift using Helm and Git Lab CI; Contribute to the migration of Grafana Central to Open Shift and suggest improvements in Ia C (Terraform, Ansible); Collaborate with the ITSM team using tools like OBM, Site Scope, Prometheus, and Python scripts for automation; Coordinate with developers, QA, and external vendors to resolve issues and ensure platform stability. What you need to bring: Solid experience in application or platform support (Tier 2/3); Experience with Git (Git Lab) and Ansible for deployment and automation; Familiarity with IBM Cloud or hybrid cloud environments; Strong hands-on experience with Open Shift or Kubernetes; Understanding of Grafana stack (Mimir, Loki, Alloy) and monitoring tools; Proficiency in Linux environments; Good scripting ability with Python; Experience with CI/CD pipelines (Git Lab CI) and Helm; Basic knowledge of Terraform and infrastructure configuration; Excellent communication skills in English (written and spoken). Nice to Have: Exposure to ITIL processes; Experience with monitoring platforms (OBM, OO, Site Scope); Basic understanding of networking concepts; Knowledge of Windows, AIX, and multi-platform environments; Familiarity with Influx DB and Apache Airflow. What We Offer: Competitive salary and shift compensation; Involvement in cloud-native and observability technologies; Opportunity to work in a collaborative environment with skilled engineers and developers; Continuous learning and career development; Real impact on modernization and automation initiatives within critical application stacks. By applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S. A. (NIPC 504729624) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3 D, 2610-016 Amadora. We will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details. You can exercise your rights (access, rectification, erasure, etc.) by emailing Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent. For more information, email