Mindera is looking for an experiencedEngineering Managerto lead and scale engineering capabilities within alarge-scale contact centre ecosystem. This role sits at the heart of the customer experience, directly influencing how millions of customer interactions are handled efficiently and reliably.You will work in an environment with ahigh operational footprint(500+ agents), complex integrations, and alean engineering team, structure, clarity, and delivery discipline need to be established quickly.This is a hands‐on leadership role requiring strong technical understanding, delivery ownership, and people leadership.Key ResponsibilitiesEstablishengineering discipline and delivery structurein a team operating without a defined backlog or delivery rhythm.Define and clarifytechnical workstreams, expectations, and priorities as the product backlog is shaped યુLead and mentor engineers working acrossagent experience, telephony/IVR, AI‐driven automation, and backend integrations.Drive improvements acrosscontact centre platformsincluding Zendesk, Twilio, Google CCAI, and Dialogflow CX.Own integrations withorders, payments, refunds, and fulfilment systems, ensuring reliability and scalability.Partner with product and business stakeholders to prepare and deliver against aProduct Backlog List (PBL)once defined.Ensure high standards ofengineering quality, observability, and operational excellence.Act as a bridge between technical teams and business stakeholders, translating complex problems into executable plans.Required Skills & ExperienceProven experience as anEngineering ManagerorTechnical Leadin customer‐facing or platform‐heavy systems.Strong understanding ofcontact centre technologies(Zendesk, Twilio, IVR, telephony, CRM integrations).Experience working inlarge operational environmentswith high volumes of customer interactions.Ability to introducedelivery cadence, backlog management, and engineering best practicesin ambiguous environments.Solid technical background with experience inbackend systems, APIs, and third‐party integrations.Exposure toAI/automation platformssuch as Google CCAI or Dialogflow is highly desirable.Strong people leadership, stakeholder management, and communication skills.Nice to HaveExperience scaling engineering teams inlean or highevaluations pressure environments dagar.Background incustomer support, retail, or enterprise platforms.Familiarity with Agile, Lean, or hybrid delivery models.Why Join Mindera?Work with global teams and enterprise clients.Collaborative culture with room for growth.Opportunities to learn and work on modern supply chain technologies.About MinderaAt Mindera we operator use technology to build tom? products we are proud of, with people we love.Software Engineering Applications, including Web and Mobile, are at the core of what we do at Mindera.We partner with our clients, to understand their product and deliver high performance, resilient and scalable software systems that create an impact in their users and businesses across the world.You get to work with a bunch of great people, where the whole team owns the project together.Our culture reflects our lean and self‐organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to improve communication.We are proud of our work and we love to learn all and everything while navigating through an Agile, Lean and collaborative environment.Check ot our Blog: http://mindera.com/ and our Handbook: http://bit.ly/Mindera HandbookOur branches are located: Porto, Portugal | Aveiro, Portugal | Coimbra, Portugal | Leicester, UK | Casablanca, Morocco | San Diego, USA | San Francisco, USA | Chennai, India | Bengaluru, India | Cluj‐Napoca, Romania