* Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs* Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs* Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks* Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities* Ensure Tickets and Calls are responded within SLA timescales and to a high standard* Support System Maintenance Testing* Liaise and transact with Third Parties* SOC Controls completed on time and with the necessary evidences* Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence* Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice* Maintenance of DWIs to ensure processes are up to date and reflective of the service* All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate* Highlight to Service Manager any deviations from the standard scope of service* Ability to recognize and deal appropriately with sensitive and confidential information* Time Recording to be completed accurately and on time* STRADA Security Standards are adhered and followed* Contribute to team meetings and raise any issues immediately to your Service Manager* Ensure you are up to date with all Strada announcements and communications* Build good relationships with all lines of businesses where appropriate* Update internal stakeholders, when needed, in a timely and accurate way* Participates in projects and activities as needed and assigned* At least **3 years of experience managing the full Portuguese payroll cycle*** Solid understanding of **Portuguese payroll regulations and processes*** **HRIS knowledge: SAP HR*** **Fluent in English**;
**Spanish is a plus*** Strong knowledge of **MS Office tools**, especially Excel* High **attention to detail** and accuracy* Ability to work in a **fast-paced, global environment*** Excellent **written and verbal communication skills*** **Self-motivated** with a strong willingness to learn* Ability to **collaborate effectively in a team environment** as well as work independently while following established processes and proceduresAs pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward.
Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale.
Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.
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