**Job Title:** German-speaking Customer Advisor for PVH
We are seeking a dedicated individual based in Lisbon to join our team as a German-speaking Customer Advisor for PVH.
About the Company:
PVH is an American fashion group operating globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.
The Opportunity:
Join the elite PVH Support Team in Lisbon and work abroad using your native language for a leading company with abundant career advancement opportunities.
Your Profile:
* Provide telephone and written support to our German-speaking customers, ensuring a courteous and helpful attitude.
* Be proficient in German and fluent in English (both written and spoken).
* Possess outstanding communication skills.
* Be keen to learn.
* Bonus: Have experience in a telephone customer service or call center environment.
Your Responsibilities:
* Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
* Assist with orders, deliveries, payments, and returns via email, chat, and social media channels.
* Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
* Engage in cross-selling and upselling of products after addressing customer queries.
**What We Offer:**
* A temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
* A competitive salary plus bonus.
* Private health insurance.
* A comprehensive relocation package for relocating from abroad, including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe).
* Free Portuguese language courses.