IT Support Professional
Job Description
We are seeking a skilled IT support professional to join our team. As an IT support specialist, you will be responsible for providing technical assistance to our end-users.
Key Responsibilities
* Provide on-site technical support for desktops, laptops, printers, and peripherals.
* Swiftly troubleshoot and resolve hardware and software issues.
* Execute installation, configuration, and upgrades of computer systems and software.
* Assist end-users with IT-related problems and inquiries.
* Conduct user training sessions on fundamental software and hardware usage.
* Maintain meticulous records of support activities, including resolutions and equipment inventory.
* Document common issues and resolutions to facilitate knowledge sharing.
* Enforce and uphold IT security policies.
* Ensure the currency of antivirus and security software.
Requirements
To be successful in this role, you will need:
* A good understanding of customer needs.
* Good experience in IT-support.
* Analytical thinking and problem-solving skills.
* Quick comprehension.
* Communication skills.
* Service orientation.
* Team player.
What We Offer
We offer:
* The opportunity to work in a dynamic and innovative manufacturing environment.
* A collaborative and international work environment.
* Career development and growth opportunities.
About Us
We are a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes.