We are seeking an individual to join our client's international team, providing customer support services remotely from Portugal.
This opportunity is ideal for those who wish to work with a Portuguese employer and contribute to the success of a leading outsourcing company that specializes in customer and technical support.
Key Responsibilities
* Deliver exceptional German-speaking customer service via various channels including phone, email, chat, and social media.
* Assist merchants with inquiries regarding products and services.
* Enhance customer-related processes to increase satisfaction levels.
* Collaborate with internal teams, including Sales and Marketing departments.
Requirements
* Proficiency in the German language (C2 level) is essential.
* English language skills at B2 level or higher are required.
* Prior experience in contact centers or customer-facing roles is beneficial.
* Ability to confidently utilize technology such as smartphones, tablets, or computers.
* Strong communication skills, patience, and a customer-centric mindset are necessary.
* Capacity to remain organized and composed under pressure.
* Proactive and persistent in resolving issues.