**Job Title:** Senior Services Consultant
This is an exciting opportunity to join our team as a Senior Services Consultant. As a key member of our organization, you will be responsible for leading the end-to-end technical delivery for our customers.
Responsibilities:
* Lead the implementation process from initial requirements gathering to successful go-live, ensuring solutions are technically sound and aligned with customer business goals.
* Provide expert recommendations, identify workarounds, and confidently handle high-profile customers.
* Lead design and configuration workshops with customers, producing detailed Technical Design Documents (TDDs) that translate business objectives into technical solutions.
* Collaborate on Implementation: Work closely with cross-functional teams, including Solution Architects, Engagement Managers, and Technical Architects to support the development, testing, and go-live phases.
* Client Training & Handovers: Conduct technical training, handovers, and knowledge transfer sessions to ensure customers and stakeholders can effectively manage their new solutions.
* Maintain strong communication with Engagement Managers, providing regular updates on project status, issues, and progress toward deliverables.
Qualifications:
* 3+ years of customer-facing experience, preferably technical support or consulting role.
* 3+ years hands-on experience building, migrating and deploying complex cloud-based solutions.
* Experiencing implementing and supporting AWS environments.
* Experience in automating deployments and improving solution efficiency.
* Experience building integrations across contact center solutions.
* Strong hands-on programming skills, experience developing solutions with code/scripting and comfortable with AWS Lambda and Python.
* Passion for building contact center solutions and getting hands dirty.
In this hybrid role, our team offers a rich onsite experience packed with connection, collaboration, learning, and celebration while also giving flexibility to work remotely for part of the week. The specific in-office schedule is to be determined by the hiring manager.
At our organization, we believe in fostering a fulfilling and inclusive experience for our people. Our hybrid way of working enables us to come together in person at one of our offices around the world to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.
We are an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.