Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert: Create Alert
Headquartered in Zurich, Switzerland, Beyond Gravity is not your typical space company. We're a unique blend of agility, speed, and innovation, fusing a start-up mindset with decades of industry expertise and a track record of 100% mission success. Our dynamic team of over 1700 professionals, spread across 13 locations in six countries, is dedicated to pushing the boundaries of what is technically feasible. We're not just building crucial products for the satellites and launchers industry, we’re helping to improve life on earth.
Your crew
You will be part of the IT Service Desk Team, providing daily support to business users across all IT services. You will maintain a direct relationship with both business and technical teams, ensuring IT equipment and services remain stable, performant, and fully operational.
In this role, you will closely collaborate with the Beyond Gravity Service Delivery & Support organization and Tech Infrastructure & Operations teams to minimize the operational impact of incidents. You’ll contribute to reducing key metrics such as Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), and Mean Time to Root Cause (MTTRC).
This position requires a detail-oriented individual with a strong passion for problem solving, continuous improvement, and delivering outstanding customer-focused service. You will play a key role in ensuring the alignment of IT services with business goals and the organization’s strategic vision.
Your Mission
· Act as the first point of contact for users seeking technical support via phone or ticketing system.
· Perform remote troubleshooting using diagnostic tools and targeted questions, primarily for Windows-based applications.
· Identify and implement the most appropriate solutions based on customer input.
· Walk the customer through the problem-solving process.
· Escalate unresolved issues to higher support tiers when necessary.
· Provide accurate information on IT products or services.
· Record events and problems and their resolution in logs.
· Follow-up and update customer status and information.
· Pass on any feedback or suggestions by customers to the appropriate internal team.
· Identify and suggest possible improvements on procedures.
· User management - permission management of several systems.
· Collaboration on IT projects throughout the life cycle of IT infrastructure/organizational programs
· Assisting the support staff of other service-providers
· May require some staggered shifts.
· Other duties may be assigned.
Your Story:
· Completed technical education with a focus on IT or equivalent work experience.
· Years of experience: typically 5 years of applied skills and experience
· Work experience in a similar role with a focus on technical support and help desk.
· Good knowledge in the areas of network technology (LAN, WAN, Wi-Fi, DNS, DHCP….) and server landscapes, Soft- und Hardware, AD, Client-Infrastructure
· Knowledge of Windows Client and Server operating systems and MS Office
· Familiarity with iOS, and Android operating systems to provide best-effort support to End users using related devices.
· Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.
· Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.
· Solution oriented approach and team player
· High operational readiness, problem-solving competence, and proactivity
· Teamwork, experience in working with remote teams, communication skills with internal and external stakeholders.
· Ability to utilize provided knowledge article to resolve issues with specific applications/knowledgebases.
· Customer-facing “soft skills” including strong verbal and written communications.
· Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
· Acts as an informed team member providing analysis of information and limited project input.
· Self-motivated, detail-oriented, and improvement-driven.
· Good English skills
Nice to have’s:
Why Beyond Gravity?
You will be a part of an engaged team with the ambition to innovate space!
You will work in a growing high-tech company with career opportunities within the location or internationally.
In Lisbon we have a down-to-earth culture, experienced and competent employees and a versatile management team. We offer a hybrid work situation and flexible hours to match your rhythm.We have moved to our brand-new office.
We have a canteen (with free breakfast and snacks), free parking spots in our garage and great access to our office either by car or public transports.
We have a competitive salary, meal allowance, health insurance and much more
Are you ready for lift-off?
Our core values - Passionate, Together, and Curious - transform challenges into opportunities. Embark on a journey to transcend the ordinary with us. We‘re actively reviewing candidates and will promptly select the ideal fit for our team.
Beyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender, national origin, disability, protected veteran status, or any other legally protected categories.
Applications by e-mail cannot be considered. We do not accept dossiers from recruitment agencies for this position.
Location:
Lisbon, PT
Job Experience Level: Professionals
#J-18808-Ljbffr