Key Member of Credit Collections Team
We are seeking a skilled professional to join our credit collections team as a key member. The successful candidate will be responsible for interacting with customers, chasing invoice approvals and payments, following up on the dunning process, and providing collections status for customer line items.
This is an exciting opportunity to work in a dynamic environment where you will have the chance to make a real impact on our business. If you are a motivated and results-driven individual with excellent communication skills and a strong attention to detail, we want to hear from you!
Main Responsibilities:
* Interacting with customers to chase invoice approvals and payments.
* Following up on the dunning process and established collections workflow.
* Providing collections status for customer line items.
* Managing disputes and challenging any failure in the process.
* Supporting escalation for delinquent customers and aging.
* Getting remittance or payment information for allocation purposes.
* Establishing teamwork and handover points between customers, local finance teams, operations, and internal teams.
* Reconciling invoices by working with both the local finance team or operations and the customer representatives.
* Liaising contra accounts (customer and supplier account reconciliation).
* Providing status and trade debtor reporting for operations, local finance team, and senior management.
* Ensuring support that all team objectives are met.
* Supporting litigation, administration, and bankruptcy process.
* Leading credit committees/debt calls with operations and/or senior management.
* Providing additional analysis as required.
* Doubtful account analysis supporting with communication of any eventually required write-off or bad-debt provisions.
* Managing all necessary validations for customer refunds when needed.
* Liaising credit, financial, and commercial risk reports from compliance companies like Dun & Bradstreet.
* Validating risk alerts, payment terms, and customer master data with creation purpose.
Required Skills and Qualifications:
* University degree preferably in Finance/Accounting/Management/related fields.
* Relevant work experience in collections or credit management department, shared service centers, accounting, or business area.
* SAP or other accounting ERP skills.
* Good communication skills, active listener, and customer focus-oriented.
* Fluent in English.
* Problem Solver.
* Prioritization and organization skills.
* Assertive, influencing others but also a team player.
* Relationship builder, pro-active, responsive, and action-oriented.
* Ability to work under pressure.
* Business Oriented (Credit and Collections/Billing/Payment allocations/Sales and Operations).
Benefits:
* Hybrid working model.
* Flexible working hours.
* Health & Life Insurance.
* Attractive Meal allowance paid in Meal Card.
* Additional Days off: extra vacation day, employee's birthday, volunteering day.
* More than 6000 free online courses.
* Opportunity to grow professionally inside the Company.
* Possibility to participate in multicultural projects.
* Several internal activities aiming to promote our team's wellbeing.