Join to apply for the E-Commerce Assistant role at Pandora
Join to apply for the E-Commerce Assistant role at Pandora
Assistente de E-Commerce – Operações de Armazém
Assistente de E-Commerce – Operações de Armazém
Local: Lisboa, Portugal
Enquanto Assistente de E-commerce no armazém localizado no nosso escritório de Lisboa, irás apoiar as operações diárias dos processos de Pick-Pack-Ship e Devoluções, garantindo um fluxo de trabalho eficiente e preciso para responder às expectativas dos clientes.
O QUE VAIS FAZER
Pick-Pack-Ship e ligação com OMS:
- Impressão das encomendas e etiquetas de transporte
- Picking e embalagem dos produtos com o respetivo material POSM
- Registo das encomendas no sistema OMS
- Garantir a recolha atempada por parte da transportadora
- Picking e conferência
Gestão de stock:
- Receção e processamento das encomendas (organização por categorias e verificação de discrepâncias)
- Receção física e registo do stock no sistema
- Organização dos produtos no armazém de acordo com os standards definidos
- Reposição de stock
- Contagens parciais de inventário e ajustes no CPOS sempre que necessário
- Apoio nas contagens gerais de stock
- Garantir a exatidão dos níveis de inventário
Gestão de POSM:
- Receção das encomendas POSM (organização por referência)
- Armazenamento e organização das embalagens no armazém
Devoluções:
- Receção e verificação das devoluções no armazém
- Processamento das devoluções no sistema
- Comunicação ao Team Leader ou ao Customer Care de qualquer discrepância ou situação que possa estar fora da política de trocas e devoluções
SOBRE TI
Tens atenção ao detalhe, és organizado/a e gostas de trabalhar num ambiente dinâmico e prático. Valorizas a precisão e os timings nas operações de armazém, sabendo o impacto que têm na experiência do cliente. És proativo/a, fiável e consegues trabalhar tanto de forma autónoma como em equipa.
Também valorizamos:
- Experiência prévia em operações de armazém, logística ou e-commerce (valorizada)
- Elevada atenção ao detalhe e compromisso com elevados padrões de qualidade
- Facilidade em trabalhar com sistemas de gestão de armazém e ferramentas básicas (como Excel)
- Boa capacidade de organização e gestão do tempo
- Fluência em português. Conhecimentos de inglês e/ou espanhol são uma mais-valia
Se te identificas com esta posição e gostarias de fazer parte do futuro da Pandora, não hesites em candidatar-te. Estamos ansiosos por conhecer-te
Processamos candidaturas de forma contínua, por isso, encorajamos-te a enviar a tua candidatura o mais cedo possível. Podes também saber mais sobre a Pandora no nosso site corporativowww.pandoragroup.com.
Na Pandora, acreditamos que criar um ambiente de trabalho inclusivo e diversificado — e refletir a diversidade da sociedade na forma como nos relacionamos com os nossos clientes — é essencial para concretizar o nosso propósito: dar voz ao amor das pessoas. Estamos comprometidos em promover, cultivar e preservar uma cultura de inclusão e diversidade onde todos se sintam respeitados, valorizados e livres para ser quem são.
E-Commerce Assistant – Warehouse Operations
Location: Lisbon, Portugal
As our E-Commerce Assistant based in the warehouse at our Lisbon offices, you will support the daily operations of the Pick-Pack-Ship and Returns processes, ensuring an accurate and efficient workflow to meet customer expectations.
What You Will Do
Pick-Pack-Ship & OMS Engagement:
- Print orders and courier labels
- Pick and pack products with the corresponding POSM
- Register orders in the Order Management System (OMS)
- Ensure timely collection by the courier
- Picking and conference
Stock Management:
- Receive and process incoming orders (categorize and check for discrepancies)
- Physically receive and register stock in the system
- Organize products in the warehouse following agreed standards
- Replenishment of stock
- Conduct partial inventory counts and adjust stock in CPOS when needed
- Support general stock count
- Ensure accurate inventory levels
POSM Management:
- Receive POSM orders and organize by reference
- Store and organize packaging in the warehouse
Returns:
- Receive and double-check returned items
- Process returns accurately in the system
- Flag any issues or discrepancies to the Team Leader or Customer Care that may be outside the returns/exchange policy
More About You
You are a detail-oriented and organized person, who enjoys working in a dynamic, hands-on environment. You thrive in operational roles and understand the importance of accuracy and timing in warehouse processes that impact the customer experience. You are reliable, proactive and comfortable working both independently and as part of a team.
You'll also bring:
- Previous experience in warehouse operations, logistics or e-commerce fulfillment is a plus
- Strong attention to detail and commitment to maintaining high standards
- Ability to work with warehouse management systems and basic office tools (e.g. Excel)
- Good organizational and time management skills
- Fluency in Portuguese. Knowledge of English and/or Spanish is a plus
If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply. We look forward to hearing from you
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate sitewww.pandoragroup.com.
At Pandora, we believe that creating an inclusive and diverse work environment — and reflecting the diversity of society in the way we engage with our customers — is essential to fulfilling our purpose: to give a voice to people's love. We are committed to promoting, cultivating and preserving a culture of inclusion and diversity where everyone feels respected, valued and free to be their authentic selves.
About Pandora
Pandora is the world'slargestjewellery brand,specialisingin the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold inmore than 100 countriesthrough6,800 points of sale, includingmore than 2,700concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs37,000people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue ofDKK 31.7 billion (EUR 4.2 billion) in 2024.
Seniority level
- Seniority level
Not Applicable
Employment type
- Employment type
Full-time
Job function
- Job function
General Business, Information Technology, and Product Management
- Industries
Retail Luxury Goods and Jewelry
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