Customer Support Specialist - Social Media
We're a global technology leader that powers the brands of the future.
We help well-known brands improve their businesses with technology and integrated solutions.
This role involves making use of your skills, supporting our client's different areas of social media.
You will be an active part in ensuring client guidelines, promoting, and actively participating in service improvements provided to all users.
The ideal candidate has experience in a Contact Centre, Service program for any Advertising Tech company and is fluent in German (C1) and English (B2).
As a Customer Support Specialist, you will:
Take an active role in continuously seeking initiatives to enhance service and improve the overall user experience.
Handle and resolve end-to-end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels.
Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries.
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points.
Partner with inhouse technical specialists to educate advertisers on product features and common issue types.
Benefits
Full-time contract
Competitive salary and performance bonus
3000€ Welcome Bonus
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Eligibility to work:
Only applicants who are legally authorized to work in Portugal will be considered for this position.