Customer Experience Leader
We are seeking a dedicated Customer Experience Leader to drive our customer service strategy forward. This is an exceptional opportunity for a passionate and results-driven professional to join our team and contribute to delivering outstanding customer experiences.
As a Customer Experience Leader, you will be responsible for driving various aspects of our business while working as a Manager, Coach or Team Lead. You will be involved in positively coaching and developing your team, managing operational needs daily, and ensuring high-quality service delivery.
* Lead, support, and motivate your team of customer service agents to meet performance targets and deliver top-notch service.
* Monitor and evaluate team performance, providing coaching and feedback for growth.
* Handle escalated customer inquiries, ensuring swift resolution and high service standards.
* Collaborate with other departments to improve processes and workflows.
* Manage team schedules to ensure adequate coverage.
* Analyze performance data and generate reports for continuous improvement.
What we are looking for:
* Native or fluent English speaker (C1 or higher).
* Strong communication and interpersonal skills.
* Excellent problem-solving skills and attention to detail.
* Ability to manage and motivate a team.
* Proven experience in customer service within the pharmaceutical industry.
* Leadership experience in a customer service environment is a plus.
Benefits:
* Permanent full-time contract.
* Attractive salary.
* Vacation and holiday bonuses - twice a year or divided monthly.
* Language bonus - work in an international market, earning an additional bonus related to the language spoken.
* Employee referral program - receive an additional bonus for every personal referral.
Transcom is a global customer experience specialist providing consulting, customer service, sales, technical support, and collections through our extensive network of contact centers and remote agents. We are 30,000 customer experience specialists across 69 contact centers in 26 countries, offering services in 33 languages to global brands in various industries. At Transcom, we are dedicated to our customers and our team. Every day, someone begins their journey with us, transforming potential into future skills. We are recognized for our hard work, teamwork, and mutual support.