Senior Salesforce Engineer role at Merkle
Job Description
We Dream. We Do. We Deliver. At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.
We’ve been named a global “Leader” by top industry analyst firms in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.
Key responsibilities
* Responsible for leading the design, customisation, and optimisation of the CRM platform, ensuring robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer.
* Lead the design and development of complex digital solutions in the CRM Domain
* Lead the development of complex software solutions
* Provide technical guidance and mentorship to junior engineers
* Ensure architectural integrity and consistency across the software development lifecycle
* Develop and maintain software architecture documentation
* Participate in project planning and estimation activities
* Drive continuous improvement initiatives within the development team
* Act as a subject matter expert (SME) for pitches and client work
* Contribute to the vision and strategy of the team
Qualifications
* CRM Platforms: Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend). Min. 4 years. Additional project related experience with any of the Industry Clouds is advantageous.
* Ability to implement efficient, scalable, and maintainable CRM solutions
* Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues
* Experience in leading and managing project development in Agile or Scrum environments
* Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.)
* Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members
* Databases: Ability to query databases for customer data extraction and reporting
* Scripting & Automation: Strong programming skills in APEX, C#, .NET, others
* API Integration: Strong understanding of REST/SOAP APIs for integrating CRM with other systems
* Data Analysis & Reporting: Strong experience with Excel, Power BI, Tableau or others to analyse customer data and generate insights
* Customer Data Management: Strong understanding of data segmentation, customer lifecycle, and personalisation
* Troubleshooting & Debugging: Ability to diagnose CRM-related technical issues and provide solutions
Location: Lisbon
Brand: Merkle
Time Type: Full time
Contract Type: Permanent
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Business Consulting and Services
EEO statements: At dentsu, Diversity, Equity, and Inclusion (DEI) are central to our vision. We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.
What’s in It for You
* Global Perspective: collaborate with over 70,000 colleagues across 145 countries
* Flexibility & Balance: hybrid work models, adaptable hours, and home office options
* Inclusive & Supportive Culture
* Well-balanced reward package
* Innovation-Driven Work
* Purpose-Driven Culture
* Growth Opportunities: training, mentorship, data-driven projects
* Many more benefits; details available from recruiter
Application note: Ready to join the team? Apply now and join us in transforming the future together.
Location: Lisbon
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