Implement end-to-end payroll processes and services, including payroll programs, initiatives and operations. Contribute to payroll insight and solutions, payroll calculations, compliance and delivery.
Specific requirements
* Manage payroll related tasks, in order to carry out salary payments in a timely and precise manner
* Time report maintenance and input preparation and documentation
* Payroll output files verifications for payroll process
* Assist internal and external audits related to payroll
* Executing the internal controls related to the payroll and salary review processes
* Provide support for employee inquiries/escalations on payroll related topics
* Actively participate in process improvement initiatives
* Prepare reports to cross-departmental teams and leadership
* Track monthly payroll performance issues and risks
* Mitigate payroll operations risks and issues.
* Expected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate team
* Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basis
* Expected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisor
* Involved in risk mitigation decisions for their immediate team
* Responsible for decisions made about their own work and may contribute to their immediate team's decisions
* Expected to provide solutions to own problems and for those of their immediate team
* Provided guidance and instructions to help them complete complex activities
* Breadth of responsibilities extends to own/their immediate team's projects/work efforts
* Typically has frequent exposure up to higher levels and expected to do the following in meetings:
o Provide status updates about their project-specific contribution
o Answer questions about their project-specific contribution
* If in a client-facing role, expected to interact with clients who are either middle or senior management and do the following in meetings:
o Provide status updates about their project-specific contribution
o Answer questions about their project-specific contributions
General requirements
* Update and maintain various systems/tools per standard process documentation
* Execute transactions with minimal direction, enter data and retrieve information from group specific system (new employees initially require supervision or support)
* Audit own data entry for accuracy and applying the necessary corrections
* Conduct data verification to ensure the required result
* Respond to various requests for information, as needed.
* Escalate to supervisor as appropriate
* Produce standard correspondence by following existing templates.
* Adhere to client formatting and quality standards.
* Proof and edit work for grammar, syntax, and punctuation to ensure professional and ethical communication.
* Respond to information requests by searching, summarizing research results and compiling in requested format
* Follow established policies, procedures and methods
* Participate in process improvement initiatives or special projects as assigned
* Meet established goals and objectives.
* Meets metrics communicated by direct manager.
* Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis
* Perform data entry and research own work results
* Applies knowledge on processes and related systems
* Participates in training new colleagues
* Participates in periodic exercises of calculating the working time for adjusting / monitorization.
* Completes tools and trackers for monitoring the working time and the activities related to the process and report them to the direct manager
* Executes tasks in an ethical manner and objectively evaluates the consequences that a certain action might have on others
* Efficiently interacts and collaborates with the team members to complete the tasks that are interdependent
* Specific role metrics are detailed by direct manager through company-specific instruments (ex. email, performance achievement system)
Qualifications:
* Solid experience in end-to-end payroll processing for Portugal, including statutory reporting and compliance with local labor and tax laws.
* Experience with SAP HCM and SuccessFactors, especially in payroll and time management modules
* Strong analytical and numerical skills
* Experience working in a shared services or BPO environment is a plus
* Familiarity with HR processes and systems integration, especially how payroll interacts with time tracking, benefits, and employee master data.
* Bachelor's Degree
* At least 3 years of relevant experience
* Portuguese proficiency required (minimum C1 level)
* English proficiency is a plus
* Work from home role (there may be the need to go to the office in specific situations)
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