WORKPLACE: Lisbon (On-Site)
ROLE:
* Third-line support integrated into Windows upgrade project;
* Workstation management using management tools;
* Resolution of more complex IT problems;
* Forwarding incidents to the corresponding internal and external teams.
PROFILE:
* Academic qualifications equivalent to 12th grade;
* Professional experience in similar roles;
* Experience in troubleshooting software, hardware, and operating systems (workstations and servers);
* Proficiency in Microsoft System Center Configuration Manager (SCCM), namely in the creation, installation, and distribution of applications for Windows systems, in the distribution of updates, Patch Tuesday, and Windows 11 Feature Updates, as well as in the distribution of operating systems through the creation of task sequences for OS Deployment;
* Solid knowledge of Intune, including Autopilot, MDM for Android and iOS, and Security Baselines;
* Knowledge of SQL/Reporting SCCM or Intune;
* Proficiency in scripting (Powershell, Vbscript, Batch);
* Experience with Active Directory;
* Knowledge of virtualization platforms (Citrix, VMWare);
* Remote troubleshooting skills with end users;
* Ability to document procedures and share knowledge with other teams;
* Fluency in Portuguese and English;
* Excellent communication, organizational, and customer service skills;
* Enjoy teamwork, challenges, and troubleshooting.
WORK WITH US:
* With more than 30 years of experience, Rumos has a team of professionals specialized in IT;
* At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity;
* Rumos consultants have access to a certified training plan, which offers a constant update of technical skills;
* Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.