As a Tech Support Engineer, you will be the primary point of contact for all end-users, providing hands-on management of requests, incidents, and issues. This role covers both first and second level support, while coordinating with senior engineers and specialist teams when deeper investigation is required. This position is ideal for a dedicated, self-motivated technical professional with a strong customer service focus. The primary goal is to deliver world-class IT support across various systems and infrastructure. The key responsibilities of this role include: