1 day ago Be among the first 25 applicantsDirect message the job poster from DecskillDecskill was founded in **** as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.DECSKILL Operates In 3 Main AreasDECSKILL TALENT, through which we provide our clients an extension to their IT teams;DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;DECSKILL CONNECT through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.ITIL Application Support! Mission The IT team supports our operational teams in providing our clients with the best quality of uninterrupted service - as a member of this team you are responsible for tackling open incidents and supports, and lead their resolution, in coordination with different application development teams and external parties. This involves working in shifts (7> 16 and 9:30> 18:30) as well as on-call support.Primary responsibilities will include:Incident / Support / Change ManagementInvestigationEscalationsIncident CommunicationCrisis callsManaging backlogExchanging with other support teamsProducing activity reports on a production scopeResponsibilitiesChange Management.Reporting.Crisis Communication.RequirementsITIL Expert.Data Flows (MQ, CFT, API) Knowledge.Financial Knowledge is a plus.Problem Solving and critical thinking.Team work and collaboration.Ability to work independently and collaboratively in a team.Proactive and flexible approach to dealing with challenges.If you're interested in this job, please send your CV to ****** with reference "CA/Support #J-*****-Ljbffr".#J-18808-Ljbffr