Customer Support Specialist
We are a global leader in technology and services, dedicated to empowering brands to succeed. As a key member of our team, you will play a vital role in delivering exceptional customer experiences through chat, email, and phone support.
You will be responsible for troubleshooting user issues with our platform, providing guidance and solutions to ensure seamless interactions. Additionally, you will educate users on the platform's features, helping them maximize their website potential.
Key Responsibilities
* Provide top-notch customer service via various communication channels.
* Troubleshoot user problems with our platform, offering expert advice and solutions.
* Educate users on the platform's capabilities and help them achieve their online goals.
Requirements
* Proficiency in German (written and oral) and English (B2 level).
* Experience in customer service, technical support, or similar roles.
* Strong communication skills, both verbal and written.
* Able to quickly learn new software and tools.
What We Offer
We're passionate about helping businesses grow and succeed online. Our team is dedicated to career development and growth, with over 80% of managers promoted from within. Enjoy FREE learning and leadership programs to take your career to the next level.