How will you make an impact? HOW WILL YOU MAKE AN IMPACT?
As a Senior Retail Product Specialist, you will be in charge of:
1. Support - Retail specific hot skill tickets 50%
2. Resolving complex, retail-specific tickets (, POS, Infrastructure) escalated from our dedicated offshore support team
3. Consistently meeting committed resolution dates to ensure seamless business operations and minimize disruption
4. Thoroughly investigating issues to provide comprehensive analysis before escalating to development or other relevant teams
Managing post-go-live activities and providing hypercare support to ensure smooth transitions and optimal system performance
5. Project Manager - Conducting small projects (ex: Traffic Counting solution rollout in China) 20%
6. Taking full ownership of small projects from inception to completion, whether managing the retail component within a larger initiative (, Gemini) or leading a dedicated retail project
7. Proactively collaborating with other teams and groups to ensure timely delivery of expected results
8. Maintaining transparent communication with team members regarding project activities, potential overlaps, and offering support to colleagues, even on tasks outside the immediate project scope
9. Developing comprehensive project plans based on established milestones to proactively mitigate potential delays
10. Establishing a robust requirement tracking system with precise fit/gap analysis
11. Proactively escalating potential issues that may impact project timelines or budget adherence
12. Providing clear and concise project updates to all stakeholders and supervisors
Ensuring strict adherence to all compliance and cybersecurity protocols
13. Continuous Innovation 20%
14. Driving continuous improvement of the retail template across SAP, Richemont Retail Portal, and POS systems
15. BTQ Wave Support / Coordination - Creating/Deploying new BTQs 10%
16. Managing configuration and master data for new boutique deployments
17. Overseeing retail cutover processes and coordinating with other teams to ensure seamless transitions
18. Providing on-site support for new boutiques as needed, identifying and resolving any issues encountered during launch
HOW WILL YOU EXPERIENCE SUCESS WITH US?
19. Proven technical expertise in store operations, particularly within SAP Retail :
20. SAP SD : Sales Orders, Pricing, Outputs
21. SAP Finance integration
22. SAP & POS interface integration
23. SAP UI5 and Fiori Launchpad knowledge at functional level
24. Stock / Inventory Management (incl. transfers / Goods Receipts)
25. POS configuration (nice to have)
26. POS GK experience (nice to have)
27. You have excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously
28. You are a team player. Helping others when needed, and keeping them in the loop of the activities that may impact them
29. You have excellent communication and interpersonal skills with ability to build trusted relationships within the team and across the organization
30. Demonstrated patience and resilience in managing demanding situations, particularly within the fast-paced, 24/7 retail environment
31. Project management experience is highly desirable
32. Luxury or retail business acumen is a distinct advantage
33. Fluency in English is required; proficiency in French is a plus