(Tentative working hours: 10:*****:00 Poland local time)We are looking for experienced and passionate Game Customer Support Representatives to join our on-site team.
The successful candidates will provide high-quality customer service and technical support for an SLG-type game, ensuring an excellent player experience through efficient issue resolution and empathetic communication.Key Responsibilities- Handle player inquiries related to account issues, top-up/payment problems, game information, and verification requests.
- Manage and resolve tickets and messages submitted through in-game, email, or web-based channels.
- Provide professional, timely, and accurate responses to players to maintain a positive experience.
- Support basic LQA (Linguistic Quality Assurance) tasks when needed to help ensure localization quality.
- Identify and report potential player complaints or risk-related issues promptly to the management team.
- Collaborate with internal teams to escape and resolve complex or urgent cases.
- Be flexible and able to work overtime when required by project needs.Requirements- Proficient in SLG (Simulation & Strategy) games, with a strong understanding of gameplay and player.
- Previous customer service experience, preferably in the gaming industry.
- High emotional intelligence (EQ) — able to communicate with empathy and handle sensitive situations.
- Strong problem-solving and multitasking abilities.
- English proficiency at B2 level or above.
- Ability to work on-site and in a shift-based schedule according to project requirements.Preferred Qualifications- Experience with game customer support or localization.
- Background in game operations or community management.
- Outstanding fluency in Russian / Polish, depending on assigned market.
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