Join a dynamic team of professionals where you will be responsible for ensuring that performance goals are met across all operations.
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The ideal candidate will possess excellent communication skills and the ability to work with different actors including lawyers, legal officers, and national enforcement bodies.
About This Role
* Verify if transport operators are treating all passengers by their rights.
* Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
* Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer's claiming foundations.
Requirements
* A high level of English (B2)
* Excellent communication skills
* Previous experience in Customer Service or as a tourism/travel representative is a plus
* Proactive, self-motivated, and a great team player
Benefits
* Full-time contract with indefinite duration
* Competitive salary and performance bonus
* Central location in Lisbon, Portugal
* Bring-a-friend (referral) bonus opportunities
* Full paid training on the company and the project
* Career development programs, specialized courses, and language classes
We are an equal-opportunity employer committed to creating a diverse and inclusive workplace culture.