Reprezentant Servicii Clien?i Rezumatul Postului Cautam un Reprezentant Servicii Clien?i vorbitor de Germana ?i Engleza pentru a oferi suport tehnic pentru dispozitive medicale.
Pozi?ia este pe baza de site (On-Site) în Porto, Portugalia.
Pachetul salarial este competitiv, oferind un Salariu de Baza de ****€ platit în 14 luni ?i beneficii complete.
Cerin?e Lingvistice: Germana (Nativ) ?i Engleza (B2).
Program de Lucru (Work Schedule): Un program rotativ de 8 ore, 5 zile pe saptamâna, cu 2 zile libere consecutive.
Program de Noapte: Rolul implica ture de noapte (23:*******:00).
De?i echipa de noapte este mica, se a?teapta ca fiecare agent sa acopere turele de noapte.
Nota: Candida?ii trebuie sa fie con?tien?i de faptul ca turele pot fi solicitante ?i sa fie confortabili cu un program de lucru 24/7.
Detalii despre Post ?i Responsabilita?i Vei fi punctul de contact esen?ial pentru clien?ii care utilizeaza dispozitive medicale, oferind asisten?a tehnica ?i solu?ionând probleme complexe.
Suport Tehnic: Oferi asisten?a telefonica ?i prin email, rezolvând probleme tehnice legate de utilizarea ?i func?ionarea dispozitivelor medicale.
Gestionarea Incidentelor: Documentezi cu precizie toate interac?iunile ?i pa?ii de depanare în sistemul CRM.
Cuno?tin?e de Produs: Dezvol?i o în?elegere aprofundata a produselor ?i procedurilor specifice pentru a ghida clien?ii în mod eficient.
Beneficiile Tale (Your Benefits) Pachet Salarial: ****€ Salariu de Baza platit în 14 luni.
Asisten?a de Relocare (pentru candida?ii interna?ionali): Rambursarea biletului de avion, preluare de la aeroport, sprijin cu cazarea sau consultan?a gratuita, asisten?a cu documenta?ia locala (AFM, AMKA, cont bancar).
Asigurare: Asigurare privata de sanatate de la prima zi.
Dezvoltare: Training platit ?i coaching continuu, oportunita?i de dezvoltare a carierei ?i mobilitate interna.
Mediu: Un mediu de lucru multicultural cu expunere interna?ionala.
Suplimente: Reduceri la sali de sport, restaurante, magazine ?i servicii;
Activita?i de wellness ?i engagement.
German Customer Service Representative - Medical Devices, On-Site, Porto Customer Service Representative Job Summary We are seeking a German and English-speaking Customer Service Representative to provide technical support for medical devices.
The position is On-Site in Porto, Portugal.
The salary package is competitive, offering an ****€ Base Salary paid over 14 months and full benefits.
Language Requirements: German (Native) and English (B2).
Working Schedule: An 8-hour rotating schedule, 5 days per week, with 2 consecutive days off.
Night Shifts: The role involves night shifts (23:*******:00).
Although the night shift team is small, each agent is expected to cover the night shifts as required.
Note: Candidates must be aware of and comfortable with a 24/7 work rotation.
Job Details and Responsibilities You will be the essential point of contact for customers using medical devices, providing technical assistance and resolving complex issues.
Technical Support: Offer phone and email assistance, resolving technical problems related to the use and functioning of medical devices.
Incident Management: Accurately document all interactions and troubleshooting steps in the CRM system.
Product Knowledge: Develop a deep understanding of specific products and procedures to guide customers effectively.
Your Benefits Salary Package: ****€ Base Salary paid over 14 months.
Relocation Assistance (for international candidates): Flight ticket reimbursement, airport pickup upon arrival, accommodation support or free consulting, assistance with local documentation (AFM, AMKA, bank account).
Insurance: Private health insurance from day one.
Development: Paid training and continuous coaching, career development and internal mobility opportunities.
Environment: A multicultural work environment with international exposure.
Perks: Discounts on gyms, restaurants, shops, and services;
Wellness activities andengagement events.
#J-*****-Ljbffr