Job Title: IT Service Delivery Expert
Job Description:
We are seeking a highly skilled IT Service Delivery Expert to join our team. In this role, you will be responsible for delivering high-quality IT services to our customers.
Key Responsibilities:
* Setup and configuration of ITSM modules, including Change Management, Service Requests, Incident Management, and Problem Management.
* Improve business processes and manage continuous improvements projects.
* Analyze the current environment and propose automation opportunities whenever possible.
* Manage technical documentation and maintain the Service catalog and Service level Management.
* Coordinate upgrades and changes to the ServiceNow instance.
* Manage permissions and accesses, including roles, users, and groups.
* Maintain instance performance through regular checkups.
* Troubleshoot day-to-day operations and system issues.
* Deploy update sets from non-production environments.
* Set up notifications and alerts.
* Set up and schedule reports.
* Manage CMDB health.
* Manage access control lists and scripts.
* Develop and manage standard load templates to import data.
* Resolve incidents and fulfill routine Service requests.
Required Skills and Qualifications:
To be successful in this role, you will need:
* A bachelor's degree in computer science or equivalent.
* A minimum of 3 years of experience in a similar role.
* Strong knowledge of both CMDB and ITSM modules.
* Experience in ServiceNow ITSM and workflows.
* Proven experience with ServiceNow (configuration, administration, development, management, and deployment).
* ServiceNow CSA Certification and ServiceNow ITSM Fundamentals (nice to have).
* ITIL Foundation (nice to have).
* Knowledge in Infrastructure and ITOM (nice to have).
Benefits:
This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
Others:
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional IT services and have the skills and qualifications we are looking for, please apply today.