Job Title: Scheduling Specialist
We are looking for a highly skilled Scheduling Specialist to support our German Stakeholders' Service Provider network.
* Monitor and balance stakeholder call activity and the workload of external Service Providers, utilizing internal database systems
* Identify barriers that limit the working capacity of external Service Providers and communicate with field management to implement fixes to service issues; lowering the optimization of workload efficiency and call queue management (maintaining this process until the service issues are resolved)
* Contact stakeholders and their dedicated support service team to negotiate the best possible arrival time for Service Providers to complete necessary product upkeep
Required Skills and Qualifications:
* Bachelor's Degree in any field or equivalent experience
* Advanced level usage of Microsoft Office Suite, particularly platforms allowing issue documentation and frequent updates to drafted content
* Strong analytical and problem-solving skills, with the ability to multi-task and analyze various profiles at the same time
* Specialized Customer Service Skills, especially strong capacity to influence customer opinion and direction
Benefits:
* Permanent contract
* Private health and life insurance from day one in the company
* Working hours: Monday to Friday, day shift
* Hybrid model
* Meal allowance on card
About Us:
We are an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification.