Join a dynamic and collaborative environment as a Tech Support Specialist, helping users worldwide resolve issues efficiently. This role is ideal for someone who values customer satisfaction and thrives in fast-paced environments.
This position involves delivering exceptional support through email and chat channels, requiring strong analytical skills, leadership abilities, and effective communication. You will work closely with the team to deliver high-quality assistance, following established protocols and escalating when necessary.
The successful candidate will possess proficiency in French (C2 level) and English (B2 level), along with EU citizenship or a Portuguese residency card. Previous experience in Customer Support or a related field is preferred, but not mandatory.
A key aspect of this role is maintaining strong performance in line with quality expectations and Service Level Agreement (SLA) goals. Ongoing training, coaching, and feedback sessions will be provided to develop your skills and stay up-to-date with product features.
To excel in this position, you must approach each interaction with empathy and a problem-solving mindset, ensuring a positive user experience. Your contributions will help drive a culture of continuous improvement within the team.
Main Responsibilities:
* Deliver prompt, clear, and courteous assistance to customers via email and chat channels.
* Foster strong relationships with users by providing personalized support and resolving issues effectively.
* Maintain accurate records and follow-up on customer inquiries to ensure timely resolution.
* Participate in regular team meetings and training sessions to enhance knowledge and skills.
* Embody our core values by demonstrating a customer-centric approach and commitment to excellence.
Requirements:
* Proficiency in French (C2 level).
* Proficiency in English (B2 level).
* EU citizenship or a Portuguese residency card.
* At least one year of experience in Customer Support or a related field.
* Strong analytical, leadership, and communication abilities.
* Desire to learn and advance in the field.