Lead Product Designer (Digital Products)
Location: Remote - Portugal or UK
Contract: Permanent
Hours : 37.5 hours (Core hours 10:00 am-2:00 pm Monday-Friday)
Line Manager: Head of Design
We're here to help those who teach. It's what brings us to work every day. At Twinkl, we've been providing educators across the world with high-quality, trusted teaching and learning resources for over a decade now. They're all written and checked by our wonderful team of experienced educators, and there are hundreds of thousands of resources to download, with new ones added daily.
The Digital Products team creates engaging and innovative educational experiences across web, iOS, and Android. We design and develop interactive learning products and games that inspire creativity, curiosity, and confidence in learners while empowering educators with high-quality, accessible tools.
We're looking for a Lead Product Designer who is passionate about building exceptional digital learning products — from apps to web tools — and who thrives on guiding others to create experiences that educate, engage, and delight. As a Lead Product Designer, you'll combine hands-on design expertise with leadership skills to guide a small team of talented designers while collaborating with cross-functional teams to deliver exceptional products.
You'll play a key role in shaping the direction and quality of our educational apps and interactive products across platforms, ensuring they are consistent, accessible, and rooted in real user needs.
Ongoing projects/how you'll spend your day:
Oversee and align team efforts:
* Provide guidance to your team of designers to ensure their work aligns with product objectives and meets the organisation's high standards. Partner with the Principal designer to implement and evolve the design system across digital products on mobile and web, complete with accessibility to an AA standard.
Mentoring and team development:
* Act as a mentor to your team, supporting their professional growth through constructive feedback, skill development, and coaching. Foster a collaborative and supportive environment within the team.
Roadmap planning for design:
* Working in partnership with product and engineering teams, ensure the roadmap for your team is well planned, support the team in unblocking work and guide and unblock planned work efficiently.
Customer-centric UX/UI design:
* Create wireframes, prototypes, and high-fidelity designs for digital learning products across web and mobile platforms, considering clear navigation, sensible interaction flows, and balanced information architecture. All while promoting and supporting the growth of our design system.
Leverage customer insights:
* Collaborate with the UXR and customer insights teams to conduct user research to understand the needs, pain points, and behaviours of educators and students. Translate research findings into actionable design insights and product requirements.
Design exploration:
* Coordinate and lead appropriate forums for the purpose of ideation and exploring design solutions with a cross-functional team, including stakeholders.
Stakeholder management:
* Building strong relationships with stakeholders, effectively communicating your designs and managing and incorporating their feedback from stakeholders at various levels
Support the end-to-end product development process:
* From product conception and ideation through to implementation, pre-launch testing and final customer feedback (circling back into iterative product design) you will be engaged and contributing every step of the way to ensure a successful launch of high-quality products
To succeed in the role, you will:
* Be a Leader: Set an example for your team by embodying professionalism, taking ownership of challenges, and advocating for design excellence across the organisation.
* Be Purpose-Driven: Combine product thinking and creative direction to ensure our digital experiences contribute meaningfully to learning and teaching.
* Be User-Centric: Have a deep empathy for users and a strong commitment to creating solutions that meet their needs and enhance their experience.
* Be Collaborative: Thrive in a team environment, working effectively with cross-functional teams to achieve common goals.
* Be Innovative: Bring creative problem-solving skills and a willingness to explore new ideas and approaches to design challenges.
* Be Detail-Oriented: Have a keen eye for detail, ensuring the highest quality in design deliverables and user experiences.
* Be Adaptable & have a growth mindset: Thrive in a fast-paced, dynamic environment, and be able to adapt to changing priorities and new challenges, open to learning and responsive to feedback.
We're interested in people that have:
* Bachelor's degree in Design, Human-Computer Interaction, or a related field.
* 5+ years of experience in product design, preferably in customer-facing products across web and mobile apps, education technology or related industry.
* Experience designing for educational, interactive, or gamified products.
* Experience leading or mentoring other designers in a team environment, while still contributing to design work directly.
* Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, or similar.
* Strong portfolio showcasing your design process, user research, and final designs.
* Excellent communication and presentation skills.
* Understanding of accessibility standards and best practices.
* An understanding of the EdTech landscape, gamification, and emerging technologies such as AI is a plus
If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.
Benefits:
In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.
* A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
* Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
* From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, flexible working policy with opportunities to work from home and Twinkl subscriptions.
* Quarterly company awards programme
* Seasonal events
* Referral scheme
* Company sick pay after 3 months of service
* After probation - cycle-to-work scheme
* Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave