Job Opportunity:
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We are looking for a skilled fraud analyst to protect our users and merchants from fraudulent activity in e-commerce and online platforms.
Key Responsibilities:
* Monitor and review suspicious activity across social media and e-commerce platforms.
* Investigate potential fraud cases and escalate according to internal procedures.
* Assist users and merchants with transaction-related issues.
* E nsure compliance with quality standards.
* Collaborate with internal teams to improve fraud detection and prevention processes.
Requirements:
* Fluency in English (C1 level or higher), both written and spoken.
* Strong analytical skills and attention to detail.
* Ability to make sound decisions under pressure.
* Comfortable following workflows and multitasking in a fast-paced setting.
* Previous experience in fraud analysis or chargeback investigations is required, preferably in the tech industry.
* Applicants must hold EU citizenship, valid Residence Card, Manifestação de Interesse, Visa (evaluated case-by-case), or Temporary Protection Certificate.
Working Schedule:
* Rotational schedule between Monday and Sunday, 09:00 to 18:00.
* Future shifts may include 09:00 to 01:00 on a rotational basis.
* Two rotating days off per week.
What We Offer:
* A chance to work with a global social media leader.
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.